Refund policy

Refund & Returns Policy

We offer a 14-day return period from the date your order is received.

All sales on pre-owned items are final.

We do not accept returns, exchanges, or offer refunds on pre-owned items unless the item received is not as described.

Return Conditions

To be eligible for a return

The item must be returned within 14 days of delivery

The item must be in the same condition as received

All tags must remain attached

Original packaging must be included where applicable

The item must not show signs of wear, use, damage or alteration

Return Costs

Unless an item is faulty or incorrectly described, return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, your refund will be processed to the original payment method.

Refused Returns

If an item is returned in a condition different from that in which it was sent, the return may be refused. In such cases, the item will be returned to the customer at their expense and no refund will be issued.

Faulty or Incorrect Items

If you believe you have received an item that is faulty or significantly different from its description, please contact us within 48 hours of delivery with photographs and details of the issue.

Contact

For all returns and refund enquiries, please contact us via Instagram, Facebook or email.