Black sunglasses with a brand logo on a light gray background

Frequently Asked Questions

Find answers to common questions about our products, delivery, returns, and services. Our team is dedicated to providing an exceptional luxury experience.

◆ PRODUCT

ARE ALL ITEMS AUTHENTIC?

Yes. All items sold by Tagged Down are 100% authentic. Brand-new items are sourced directly from trusted retailers and suppliers. Pre-owned luxury items are authenticated by our experts and verified using Entrupy, ensuring total peace of mind for every purchase.
DO ITEMS COME WITH DUST BAGS, CARDS, OR BOXES?

This depends on the individual item. Any included accessories, such as dust bags, authenticity cards, original boxes, or extra laces, will be clearly shown in the product photos and listed in the item description.
WHAT CONDITION ARE THE ITEMS IN?

We sell both brand-new and pre-owned items. The condition of every piece is meticulously inspected and will be described as accurately as possible. Pre-owned items are graded based on their wear, and detailed images are provided for transparency.
I HAVE A QUESTION. HOW CAN I CONTACT YOU?

You can contact us via our official social channels or direct email. Our support team is available via Instagram, Facebook, and Email to assist with any sizing or product inquiries.

◆ DELIVERY

WHICH DELIVERY SERVICE DO YOU USE?

Customers can choose their preferred delivery option during checkout. We partner with leading couriers including DHL, FedEx, and Royal Mail to ensure your items arrive safely and securely.
HOW LONG DOES DELIVERY TAKE?

Orders placed before 2pm (UK time) will usually be dispatched the same working day. Domestic delivery typically takes 1-3 business days, while international shipping durations vary by location.
DO I HAVE TO PAY IMPORT DUTIES?

Orders shipped outside of the United Kingdom may be subject to import duties. Any such taxes or customs fees remain the responsibility of the customer. We recommend checking with your local customs office for specific rates.

◆ RETURNS

DO YOU ACCEPT RETURNS?

Yes. We offer a 14-day return period from the date your order is received. To qualify for a refund, the item must be in its original condition, with all security tags attached, original packaging included, and show no signs of wear or damage.

All sales on pre-owned items are final.

We do not accept returns, exchanges, or offer refunds on pre-owned items unless the item received is not as described.